Customer Testimonials
Deborah Trotter, President ( Charlotte Fire Department Credit Union )
"Our staff has really embraced the JUICE System since our upgrade last July. We have had minimal issues and it appears that it's all you cracked it up to be! Our partnership has been good over the years and we appreciate all the employees at FLEX that we have worked with. Keep up the good job! It's getting harder and harder to serve our members with all that is going on in the financial industry and it's nice to know that we don't have to worry about our software needs." October, 2010
Dan Stojanovic, President ( Glenview Credit Union )
"Thank you and all of the CMC staff behind the scenes that have helped make our most recent FLEX software upgrade a sucess. Because of the efforts of a lot of people there, the 7.13 version was by far the smoothest and most bug-free upgrade that we have experienced. We appreciate the work that went into it before the implementation and the way you personally handled the installation. Thanks again for all of your help and for reaffirming the decision that we made several years ago to choose CMC for our data processing neeeds." -Dan Stojanovic, President, October 2005
Keith Tomlinson, President ( Norwalk Hospital Credit Union )
"With very short notice your staff member, Keith, and one of your programmers bailed us out, big time. Our sponsor just converted to a new payroll software system. You had sent us file layouts months ago, but apparently the programmers with the new company didn't follow them correctly. This resulted in our inability to upload payroll deductions for over 900 hospital employees. Keith and crew got on this for me and had us fixed in under an hour. Can't thank you enough." -Keith Tomlinson, President, October 2005
Janna Achord, Manager ( Port Athur Community Federal Credit Union )
(Following Hurricane Rita) "Darren flew in this week and helped me relocate to a temporary office located at Houston Postal CU. He was a lifesaver. I would probably still be trying to find where wires go. He was ableto have us up and running in just a few hours so everything is fine. We should be here for about 4 to 6 weeks then hopefully back home. Just some flooding to my office and the front lobby so it shouldn't take long to get the building in order. Thanks for checking on us." Janna Achord, Manager, October 2005
Verdena C. Baker, President ( Caprock Santa Fe Credit Union )
"From the first contact that I had with CMC, you have proven to be everything that I needed in a software vendor. CMC has been there for me through thick and thin, always with a smile, even when it is obvious that your staff has had a horrendous day. I appreciate especially how CMC has stayed on top of the regulations and created software to bring us into compliance. I have nothing but the highest sense of appreciation. Having been a business partner with you for 16 years, I have come to feel that many are like family." - Verdena C. Baker, President, June 2004
Dianne Day, President ( Tyler City Employees Credit Union )
"I wanted to take a moment to give a special thank you for the efforts of Shane Jensen. In trying to complete the closing of my December general ledger I ran into an error message. It was late on a Friday evening and I made a poor choice in handling the error. By the time I called Support, Shane was limited in what he could do to help without including a programmer. Our office was closed the following Monday holiday. When I called on Tuesday morning, Shane with the assistance of a programmer had my problems resolved. How wonderful to have someone go that extra mile. This was not the first time I’ve been saved by CMC’s support department. During a conversion, an account was substantially overdrawn by our debit card processor due to multiple hits of the same transactions. Dave Johnson rescued me when I was unable to work through the tangle of numbers that hit the account that weekend. Thanks to all CMC Flex employees." - Dianne Day, President, January 2004
Barry C. Weiner, President/CEO ( Allentown Federal Credit Union )
"When our system crashed on Christmas Eve, your people got the new hard drives to us on Christmas Day and the next day, twelve hours later, we were up and running with all our data back in place. Simply put, by following the procedures that you suggest in backing up our data, we rose from the dust in unbelievable record time. KUDOS for a job well done.” -Barry C. Weiner, President/CEO, January 2004
Rhonda Duncan, Manager ( Brownfield Federal Credit Union )
"Just a note to let you know what a wonderful job Brandon did installing our new computers this past weekend. I am the Manager for Brownfield Federal Credit Union and was out of town when Brandon arrived to make the install. I had another employee help him with anything he might have needed. Brandon had everything done, and up running when we got back to work on Monday, with no down time for us during business hours. He was so pleasant to work with, and seemed to know his work very well. We thank you for sending him our way, and would look forward to working with him again anytime! We love our new system! It is great! You guys are the best." - Rhonda Duncan, Manager, May 2003
Brian J. Vittek, President/CEO ( Destinations Credit Union )
"Being at MTA for just two years, I initially thought I would evaluate MTA's current credit union software and more than likely eventually migrate to the software I was familiar with in my previous credit union position. It wasn't until I arrived here that I realized just how poor their support was compared to CMC. As the months have passed by, that thought could not be further from my mind. FLEX repeatedly confirms my feelings on a daily basis. MTA is never left in the lurch and your support response time is second to none. I could not be more pleased to be associated with such a first class organization, which broadens my own knowledge by learning from the best-trained professionals in the industry. I am already anxious to return to Utah for next year's conference. Again, my hat is off to you and your staff for a job well done!" -Brian J. Vittek, President/CEO, Destinations Credit Union, April 2002
Mark A. Wright, President/CEO ( C-E Federal Credit Union )
"I have been to my share of conventions, conferences, seminars, so I think I can give a valid opinion on what is and is not a good meeting. Without a question, this was one of the finest meetings of any type or category I have attended. It was organized, it was sufficient in its variety of content, it was very adequate in the time allowance, and it was just plain fun. CMC knows how to have a great time, and I think that is because you seem to think you're like a family! And the neat thing is that you pass that attitude on to the credit unions. Thank you and your staff for an excellent meeting crammed full of information and fun." -Mark A. Wright, President/CEO, April 2002
Allan Taylor, Operations Manager ( Granite Hills Credit Union )
"We just completed our first "Unattended End of Period" last night and we want to tell you how pleased we all are with its operation and with your staff that made and continue to make it all possible. Onna, Cathy and June are certainly top drawer. They made our setup easy and expressed great confidence about the product's effectiveness and dependability. Our staff is most excited about no longer having to manually execute end-of-day or end-of-month procedures, especially on a Friday Night in downtown Barre. Now, with your FLEXVault remote data storage and disaster recovery services, our system practically runs itself.” -Allan Taylor, Operations Manager Granite Hills Credit Union, July 2007
Margie Newson ( Associated Federal Employees FCU )
"I just want you to know how good your people are and that's what makes me so sure we're with the right people...as long as I am here I can't ever see us changing. When our FLEXTeller had a problem after connecting the new Firewall, Lee and Scott worked hard to build new tunnels and get us back up." July 23, 2008
Joyce Jagger, Loan Manager ( Guthrie Federal Credit Union )
"Just a quick note to thank you for a FIRST CLASS conference last week. Thank you for making your staff available to us and the quality and professionalism of the week! It was my first trip to SLC, but it won’t be my last." June 16, 2008